GENERAL CONDITIONS OF SALE

These general conditions govern the distance sale of goods made available, via the Internet network, by the website locomeal.it, in compliance with the Italian legislation on distance contracts (Legislative Decree 70/2003 and ss.mm.ii.), and are effective against the individual consumer customer.

Seller and owner of the site is Wawa S.r.l., with registered office in Via Papa Luciani, 15, 36030 Villaverla (VI) c.f. - p.iva 04479420244, in the person of the pro-tempore legal representative Mr. Lorenzo Cogo.

If you are not a consumer and would like to purchase products marketed by Wawa Ltd, write to us at info@locomeal.it.

The placing of an order for the products by the customer implies full acceptance, without reservation, of the general conditions of sale. Once accepted by the customer, the terms and conditions in effect at the time the order is placed shall apply to the relationship between the seller and the customer, in derogation of and in preference to any terms and conditions prepared by the customer, and shall represent the entire agreement between the seller and the customer regarding the subject matter of the contract, superseding any prior agreement, understanding or covenant, oral or written, between the seller and the customer.

1) Definitions

For the purposes of these Terms and Conditions, the following terms, in the singular and plural, shall have the meanings set forth below.

• GTC: these general conditions of sale.
• Customer: any person who has purchased the Products as a consumer. The consumer is a natural person who concludes a legal transaction for purposes for purposes unrelated to any business or professional activity carried out, pursuant to Legislative Decree No. 206 of September 6, 2005, and ss.mm.ii.
• Contract: the distance sales contract concluded between the Parties, governed by the GTC.
• Seller: the company Wawa S.r.l., as identified in the heading, which sells the Products through the Site.
• Party or Parties: the Seller and the Customer, where severally or jointly understood.
• Products: the totality of all tangible movable goods made available and marketed by Seller through the Site.
• Site: the locomeal.co.uk website.

2) Subject and conclusion of the Contract

Under the Contract, the Seller sells and the Customer purchases the Products selected and ordered by the Customer from those included in the electronic catalog on the Site and available at the time of the order.

Any supply of goods or services in addition to the Products expressly stated in the order confirmation sent to the Customer by the Seller is excluded.

It should be noted that the presentation of the Products on the Site does not constitute a legally binding offer, but an invitation to submit an offer (order). The Contract is concluded exclusively through the Internet network by means of the Customer's access to the Site where, following the indicated procedures, the Customer will arrive to formalize the proposal for the purchase of the Products.

By clicking on the "Proceed with Order" button, the Customer will be able to view the order summary. The Customer will then be able to submit the purchase order for the Products by clicking on the appropriate confirmation button.

By submitting a purchase order and accepting the GTC, Customer places a binding order with respect to the Products selected and displayed in the order overview.

Once the order has been transmitted, the Seller will send the Customer an e-mail confirming the order. The Contract shall be deemed concluded, and shall be binding on both Parties, after (i) the order form has been accurately filled out, (ii) the Customer has accepted the GTC, (iii) the price has been paid, and (iv) the order has been confirmed by a summary message sent by the Seller to the e-mail address provided by the Customer. Therefore, the Customer is required to regularly check the spam folder of his/her e-mail inbox. The Contract shall not be deemed perfected and effective between the Parties in default of the provisions of this paragraph.

Seller's acceptance of Customer's order may be subject to the availability of the Products. In the event of any supervening depletion of stock due to factors not foreseeable by the Seller or other causes, the Seller undertakes to promptly notify the Customer by e-mail of the unavailability of the Products and to refund or otherwise not charge the Customer the corresponding price, or to inform the Customer of the waiting time to obtain the Products, asking whether or not the Customer intends to confirm its order.

The Seller reserves the right not to accept incomplete and/or not properly filled orders by notifying the Customer via e-mail and/or web screen.

3) Procedure technicala

During the ordering process, the Products selected by the Customer are placed in the shopping cart. You can change the desired quantity or remove the selected Products completely at any time. If the Products have been placed in the cart, clicking on the "Proceed with Order" button takes you to a page where you can enter your billing and delivery information, as well as select your shipping and payment method. By closing the browser window, you can completely cancel the order process. Otherwise, the order becomes binding after you click on the confirmation button "Place Order," "Pay Now," or "Accept and Pay," depending on the payment method you choose.

4) Terms of delivery

Shipping charges may be added to the prices of the Products as stated on the Site.

The Seller delivers only by consignment. It is not possible to pick up the goods personally and we do not deliver to delivery stations.

Delivery times and costs vary depending on the shipping location chosen by the Customer. The Seller shall notify the Customer before the Customer submits the order.

Seller agrees to deliver the Products without undue delay and in any event no later than 30 (thirty) calendar days after the conclusion of the Contract.

The terms indicated on the Site are to be understood as indicative. The delivery of the Products will be made by courier at the domicile indicated by the Customer; the exact delivery times may vary depending on the destination.

The Products are considered delivered when the same are made available to the Customer at the address indicated by the Customer in the order form.

In case of non-delivery due to the absence of the recipient at the address indicated, the courier will send a notice and attempt a new delivery. If it is impossible to make the new delivery due to the absence or unavailability of the recipient, the Products will remain in storage at the courier's warehouse for a period of 15 (fifteen) days, unless otherwise notified.

During such period of storage, it shall be the sole responsibility of the Customer to arrange for the pickup of the Products at the notified storage address.

After the above mentioned storage period has expired, the Products will be returned to the Seller. Once 15 (fifteen) calendar days have elapsed from the date on which the Products have been returned to the Seller due to impossibility in the execution of the delivery, the relevant Contract shall be considered terminated pursuant to Article 1456 of the Civil Code. In this case, the Seller will send relative written notice to the Customer and will retain any amount already paid by the Customer for the purchase and shipment of the undelivered Products.

In the event that, prior to the expiration of the 15 (fifteen) day period set forth above, Customer requests to receive the purchased Products again, Seller will make a new delivery, charging Customer for (i) the cost of the new delivery, (ii) the cost of returning the Products to Seller, and (iii) the cost of storage.

The Seller shall not be liable for cases of force majeure, unavailability of means of transportation, acts of third parties, unforeseeable or unavoidable events that cause a delay in deliveries, make deliveries difficult or impossible, or cause a significant increase in the cost of delivery to be borne by the Seller. Upon the occurrence of any of these events, Seller shall have the right to split, postpone, or cancel all or part of the scheduled delivery, or to terminate the Contract. The Seller agrees to provide timely and adequate notice of its intention to split, postpone or cancel, in whole or in part, the scheduled delivery, or to terminate the Contract, to the e-mail address provided by the Customer; the Customer shall be entitled to a refund of any price already paid, excluding any further claim, for any reason whatsoever, against the Seller. Therefore, in the cases governed by this paragraph, the Customer expressly waives any claim, even by way of mere reimbursement or compensation, against the Seller.

5) Prements and pagitation

All sales prices of the Products displayed and indicated within the Site may be updated and therefore are subject to change on a daily basis. The Customer shall pay the Seller for the Products purchased the price indicated in the online catalog at the time the Customer placed the order. Said price shall be expressed in euros and shall include VAT.

The shipping costs of the Products, where provided to be borne by the Customer, shall be applied as indicated in the appropriate sections of the Site of which the Customer shall read before placing the order.

The Seller, at its discretion, may grant discounts to Customers on the price of Products, including through coupon delivery systems, the details of which must be entered in the manner indicated at the time of delivery and/or payment.

The following payment methods are available on the Site, except where otherwise indicated or agreed upon between Customer and Seller.

Debit or creditcard : card information is entered during the ordering process. The card will be charged immediately after the order is placed. Payment by card can also be made through third-party services such as Google Pay.

PayPal: In order to pay the invoice amount through the payment service provider PayPal S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg, you must be registered with a PayPal account, legitimize yourself with your login information and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. The Customer will receive any appropriate instructions during the order process.

6) Reservation of property

The goods remain the property of the Seller until payment is made in full.

7) Right of withdrawal

The Customer has the right to withdraw from the Contract within 14 (fourteen) calendar days without giving any reason. The withdrawal period shall be 14 (fourteen) calendar days from the day the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last Product.

To exercise the right of withdrawal, the Customer may send an e-mail to info@locomeal.it, or write a registered letter with return receipt to the address of the Seller indicated in the header, or send a communication by pec to wawa@pec.it, informing the Seller of the decision to withdraw from the Contract with a clear and explicit statement.

The notice of withdrawal must contain:

• Client's first and last name
• email address
• telephone number on which the Customer can be contacted
• order number
• the willingness to withdraw from the Contract
• the Product or Products for which the right of withdrawal is to be exercised
• copy of an identification document
• Copy of purchase tax documentation
• Bank details of the bank account to which the Customer would like to receive the refund.

Alternatively, you can use the withdrawal form attached here, but it is not mandatory.

To comply with the withdrawal period, it is sufficient to send the notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

The Goods must be returned or delivered to Wawa S.r.l., Via Francesco Lucchin 37,36014 Santorso (VI), immediately and in any event no later than 14 (fourteen) calendar days from the day on which the Seller was informed of the withdrawal. The deadline is met if the goods are shipped before the expiration of the fourteen-day period. For purposes of calculating this deadline, the goods shall be deemed to have been returned at the time they are delivered to the accepting post office or freight forwarder.

The direct costs of returning the Products shall be borne by the Customer. The Customer shall pay for any loss in value of the Products only if such loss in value is due to handling by the Customer that is not necessary to verify the condition, properties and functionality of the goods.

Upon receipt of the Products, or until Customer has demonstrated that it has returned the Products, whichever occurs first, Seller will refund to Customer the amount paid, using the same form of payment used by Customer for the initial transaction, unless otherwise specified by Customer in the written notice of withdrawal, or unless otherwise expressly agreed with Customer. In no event will Customer be charged additional fees for this refund.

The Customer acknowledges that, pursuant to art. 59 lett. d) and e) of Legislative Decree no. 206 of 2005 and ss. mm. ii. the right of withdrawal is excluded with respect to:

• The provision of goods that are likely to deteriorate or expire rapidly;
• The provision of sealed goods that are not suitable for return for hygienic or health protection-related reasons and have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer is informed that these include all food Products, as the characteristics and qualities of these types of Products are also subject to alteration as a result of improper storage. Therefore, for reasons of hygiene and protection of Customers, the right of withdrawal is applicable only for Products purchased on the Site that can be returned to the Seller and put back on the market without danger to the health of consumers (such as books, gadgets, kitchen utensils, etc.).

Finally, the Seller informs the Customer that, pursuant to art. 47 paragraph 2 of Legislative Decree no. 206 of 2005 and ss. mm. ii., the right of withdrawal does not apply in contracts in which the total sum of all fees payable by the Consumer to the Seller for all contracts simultaneously entered into between the Parties does not exceed 50 euros.

8) Transport damage

In the event that the Customer finds any external damage to the packaging of the Products or the mismatch in the number of packages , he/she shall immediately place a written control reservation on the courier's proof of delivery or refuse acceptance of the damaged package by writing the reason in pen on the waybill that the Courier requires the Customer to sign upon receipt of delivery.

The Customer who has accepted the package subject to control and has subsequently found damage to the Product must, within 8 (eight)calendar days ofdelivery, report the damage by sending a registered letter with return receipt to the Seller, to the addresses indicated in the header, or by pec to the address wawa@pec.it. The Customer shall notify the Seller not only of the reason for the complaint, but also of the order number and provide the purchase tax documentation.

In the event that the Customer finds damage to the Product due to transportation that is not visible from theoutside or the mismatch in the number of Products received, he/she must report the damage by sending a registered letter with return receipt to the Seller, to the addresses indicated in the header, or via pec to the address wawa@pec.it. The Customer must notify the Seller, in addition to the reason for the complaint, the order number and provide the purchase tax documentation.

• In the case of damage to the Products due to transportation that is not visible from the outside, the complaint must be reported within 8 (eight) calendar days of discovery
• In case of mismatch in the number of Products received, the complaint must be reported within 8 (eight) calendar days after delivery.

If the Customer does not act in the manner and within the time limits specified in this article, he/she will lose the right to replacement or refund.

Following the complaint filed by the Customer pursuant to this Article, the Seller will replace the damaged Product. In the event that, for any reason, the Seller is unable to replace the Product, it may proceed to refund the full amount paid or replace it with a Product of equal or greater value in agreement with the Customer.

9) Guaranteesa legal

The Seller is obligated to deliver Products to the Customer that conform to the Contract and is liable to the Customer for any lack of conformity that exists at the time of delivery of the Product.

The Products are covered by the legal warranty of 2 (two) years for conformity defects pursuant to Legislative Decree 206/2005 and ss.mm.ii.

The warranty is reserved for the Consumer Customer, as defined in 1) of the GTC, and does not apply to perishable and perishable Products, including Food Products.

In the event that the Customer finds conformity defects on the Products, he must report the damage, under penalty of forfeiture, within 2 (two) months from the date of discovery of the defect, by sending a registered letter with return receipt to the Seller, to the addresses indicated in the header, or by pec to the address wawa@pec.it. The Customer must notify the Seller, in addition to the reason for the complaint, the order number and provide the purchase tax documentation.

The legal warranty covers only the replacement of the Product that does not comply with the Contract, where the subject of the Contract are Food Products. The warranty does not operate in the event that the reported defects result from the incorrect storage, handling, use or transportation of the Product by the Customer or in case of non-compliance with the instructions provided by the food manufacturer on the label of the Product.

Likewise, the warranty does not operate whenever the defect is attributable to the Customer's culpable or willful misconduct or depends on other causes unrelated to the manufacture and transportation of the Product to the Customer's domicile.

In the event of a lack of conformity, duly reported within the prescribed period, the Customer shall have the right to replacement of the Product within a reasonable period, unless the remedy itself is objectively impossible or excessively onerous. On a secondary basis, the Customer shall be entitled to a price reduction or termination of the Contract.

A minor lack of conformity for which it has not been possible or is excessively burdensome to exhaust the remedies of repair or replacement does not entitle the Contract to termination.

The operational time for performing the activities inherent in warranty activation is variable and is determined by the type of Product and the nature of the defect.

10) Minors

By placing an order, the Customer confirms that he or she has reached the minimum age required by law to purchase any Products subject to age restrictions (e.g., alcoholic beverages). The Customer is required to provide truthful information about his/her age.

Seller reserves the right to conduct age verification prior to shipping age-restricted Products or to have the carrier conduct age verification upon delivery of the package, with the right to cancel the order and terminate the Contract if the Customer fails to successfully complete the age verification process or provides incorrect age information.

11) Language, applicable law and dispute resolution

The GTC are written exclusively in Italian; the language of the Contract is Italian.

The Contract is governed by Italian law, without prejudice to the application of the mandatory rules of European derivation for the protection of the consumer. The GTC refer, as far as not expressly provided for, to Legislative Decree 206 of 2005 and ss.mm.ii.

Without prejudice to the application of the mandatory rules of European derivation for the protection of the consumer, any dispute relating to the application, execution, interpretation, termination of the Contract, or in any case inherent to the Contract, shall be subject to Italian jurisdiction, and for such disputes the Court of the place of domicile or residence of the Customer, if located in the territory of the Italian State, shall have jurisdiction.

12) Modification of the GTC

The Seller reserves the right to amend the GTC at any time by posting the updated version on the Site from time to time.

In any event, the GTC in effect at the time the Customer submits the order shall apply to the Contract, and any changes to the GTC shall be effective for Contracts entered into after the date of such change.

13) Partial nullity

Should any clause of the GTC, or any part thereof, or any of the provisions of the Contract, be found invalid, unlawful, or unenforceable by the competent authority, such clause or provision shall be deemed not to have been affixed, while the other clauses or provisions shall remain valid to the fullest extent permitted by law.

14) Processing of personal data

Any information regarding the processing of personal data made pursuant to EU Regulation 679/2016 is available in the relevant section of the Site.

 

Date of last update: 04/04/25